The typical travel agency financial model is based on the client paying for the salaries and benefits of the agents assigned to the account, plus a fee per transaction or a management fee.  The agents rely on a significant amount of robotics and scripting, but there is always an opportunity for process improvement and overall accuracy of fares, hotel rates, etc. PTC will assign an Operations Specialist to review the entire agency operation (on-site, call center, dedicated team) to ensure that the agents are using the most efficient methodologies to handle a particular client.

The review includes a detailed checklist of agent quality metrics as well as discussion with the management team that is responsible for the entire account services program.

E Pluribus Unum - Integrating Payment Systems Globally

Strategic Meetings Management - The Meeting Professional Magazine

Global Travel Trends - Presentation at the Philadelphia Business Travel Association

CTD White Paper - Corporate Travel Department White Paper written for NBTA

Shifitng the Air Paradigm - An article that appeared in Procurement Magazine

Direct  Bookings on British Airways - An article that appeared in Information Week

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